The Client Service Unit is set up to receive complaints and addresses them and also provides information on the nature of the operations of Ministry. It facilitates standardization of the services delivered by the Ministry and communicates to the public the exact services of the Ministry. It also deals with complaints from the public regarding services of the Ministry and ensures that genuine problems are addressed adequately in a transparent, timely and cost effective manner.

The Unit acts as a check on the Ministry to improve on service delivery to the public.